THE RED CHAIR

THE RED CHAIR

8 months ago6

First Red Chair in the US with ZaiLab's Fokion Natsis and Michael Cibelli

"We are radicals in this space and we are radically different. We are not going to accept the status quo as the way of doing business" ZaiLab"s CSO Fokion Natsis and VP of Sales and Marketing in North America Michael Cibelli on the Red Chair discussing first call resolution, rewarding conversations, positive conversations and more importantly positive outcomes.

10 months ago4

Contact Center Guru Rod Jones In The ZaiNews Red Chair

With over 40 years of hard-won, practical experience setting up, operating and optimising call centres, contact centres and customer service centres, Rod Jones is internationally recognised as a Thought Leader, Industry Analyst and Strategic Advisor; a subject matter expert in this complex, specialised field of customer service delivery.

10 months ago7

Design Thinking Can No Longer Be Ignored - Director of Design, Roelf Mulder In The Red Chair

In this digital world we cannot afford to ignore the significance of design. More and more businesses are reaping the benefits of embracing 'Design Thinking'.

FOLLOW THE ZAITRUCK AROUND THE WORLD!

The ZaiTruck made its way from South Africa to the top of Africa along the old Cape to Cairo route carrying the precious cargo of its various encounters along the way. It’s now embarking on it’s next journey through the USA.
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